Postage and Delivery

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that she or he enters the address correctly. Please ensure the address you are entering is complete and accurate, as we cannot be held responsible for packages shipped with insufficient or undeliverable addresses.

Super Facialist will begin to process your order immediately after you click the PLACE ORDER button. Our system processes orders immediately to distribute products quickly and accurately, therefore we are unable to modify details or cancel an order once it is submitted. There is an opportunity to review the shipping details before committing to placing the order, please review these carefully to ensure they are accurate and correct.

If your package is undeliverable, you will be notified as soon as the package is returned to our facility.

UK DELIVERY

We use Royal Mail 48 as our delivery service. Our standard delivery rate is £3.95 but if you spend over £15 this is complimentary.

You should receive your item within 2-3 working days. As postal delays can sometimes happen, we are unable to investigate any UK orders that have failed to arrive until 8 working days have elapsed from your order being placed - if this is not the case then please let us know by contacting [email protected].

INTERNATIONAL DELIVERY

*Worldwide deliveries (excluding Romania, Bulgaria, United Arab Emirates, South Africa, India, Thailand, Philippines, Australia and South America - covering the Falkland Islands, Argentina, Bolivia, Brazil, Chile, Columbia, Ecuador, French Guiana, Guyana, Malvinas, Paraguay, Peru, Suriname, Uraguay and Venezuela) are charged at a flat rate of £5.95 plus a handling fee.

International deliveries to Romania and Bulgaria will cost £19.68; Australia will cost £23.04 plus a handling fee; United Arab Emirates, South Africa, India, Thailand and the Philippines will cost £27.24 plus a handling fee; and South America (covering the Falkland Islands, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana, Guyana, Malvinas, Paraguay, Peru, Suriname, Uraguay and Venezuela) will cost £35.40 plus a handling fee.

Additional charges have been applied to these countries to cover the cost of an international tracked service (provided by DHL).

We usually expect international deliveries to take anywhere between 10-15 working days to arrive, however, as postal delays can sometimes happen, we are unable to investigate any orders that have failed to arrive until 18 working days have elapsed from your order being placed. If this is the case then please let us know by contacting [email protected].

Please note: some countries may incur additional customs charges, which will have to be covered by the customer.


INTERNATIONAL WEIGHT RESTRICTIONS

We cannot accept orders above 1.9kgs from the following countries:

Afghanistan French GuianaNiger
AlbaniaFrench PolynesiaNigeria
AlgeriaGabonNorway
American SamoaGambiaOman
AngolaGeorgiaPakistan
AnguillaGhanaPalau
Antigua & BarbudaGibraltarPalestine Authority
ArgentinaGrenadaPanama
ArmeniaGuadeloupePapua - New Guinea
ArubaGuamParaguay
AustraliaGuatemalaPeru
AzerbaijanGuineaPhillipines
BahamasGuyanaPoland
BahrainHaitiPuerto Rico
BangladeshHondurasQatar
BarbadosHungaryReunion Island
BelarusIcelandRomania
BelizeIndiaRussia
BeninIraqRwanda
BermudaIsraelSaipan
BhutanIvory CoastSamoa, West
BoliviaJamaicaSaudi Arabia
Bonaire, Saba, St EustatiusJordanSenegal
Bosnia-HerzegovinaKazakhstanSerbia
BotswanaKenyaSeychelles
BrazilKuwaitSlovak Republic
BruneiKyrgyzstanSlovenia
BulgariaLatviaSouth Africa
Burkina FasoLebanonSri Lanka
BurundiLesothoSt. Kitts & Nevis
CameroonLiberiaSt. Lucia
Cape VerdeLibyaSt. Maarten (NL)
Cayman IslandsLiechtensteinSt. Martin (FR)
ChadLithuaniaSt. Vincent
ChileMacedoniaSuriname
ColombiaMadagascarSwitzerland
CongoMalawiTanzania
Congo, Dem. Rep ofMaldivesThailand
Cook IslandsMaliTogo
Costa RicaMaltaTonga
CroatiaMarshall IslandsTrinidad & Tobago
CuracaoMartiniqueTunisia
CyprusMauritaniaTurkey
Czech RepublicMauritiusTurks & Caicos Islands
DijiboutiMicronesiaUganda
DominicaMoldovaUkraine
Dominican RepublicMongoliaUnited Arab Emirates
EcuadorMontenegroUraquay
EgyptMontserratUzbekistan
El SalvadorMoroccoVanuatua
EritreaMozambiqueVenezuela
EstoniaNamibiaVirgin Islands (GB & USA)
EthiopiaNepalWallis & Futuna
Falkland IslandsNew CaledoniaZambia
FijiNicaraguaZimbabwe

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