Postage and Delivery

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that she or he enters the address correctly. Please ensure the address you are entering is complete and accurate, as we cannot be held responsible for packages shipped with insufficient or undeliverable addresses.

Super Facialist will begin to process your order immediately after you click the PLACE ORDER button. Our system processes orders immediately to distribute products quickly and accurately, therefore we are unable to modify details or cancel an order once it is submitted. There is an opportunity to review the shipping details before committing to placing the order, please review these carefully to ensure they are accurate and correct.

If your package is undeliverable, you will be notified as soon as the package is returned to our facility.

UK DELIVERY

We use Royal Mail 48 as our delivery service. Our standard delivery rate is £3.95 but if you spend over £15 this is complimentary.

You should receive your item within 2-3 working days. As postal delays can sometimes happen, we are unable to investigate any UK orders that have failed to arrive until 8 working days have elapsed from your order being placed - if this is not the case then please let us know by contacting [email protected].

INTERNATIONAL DELIVERY

*Worldwide deliveries (excluding Romania, Bulgaria, United Arab Emirates, South Africa, India, Thailand, Philippines, Australia and South America - covering the Falkland Islands, Argentina, Bolivia, Brazil, Chile, Columbia, Ecuador, French Guiana, Guyana, Malvinas, Paraguay, Peru, Suriname, Uraguay and Venezuela) are charged at a flat rate of £5.95 plus a handling fee.

International deliveries to Romania and Bulgaria will cost £19.68; Australia will cost £23.04 plus a handling fee; United Arab Emirates, South Africa, India, Thailand and the Philippines will cost £27.24 plus a handling fee; and South America (covering the Falkland Islands, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana, Guyana, Malvinas, Paraguay, Peru, Suriname, Uraguay and Venezuela) will cost £35.40 plus a handling fee.

Additional charges have been applied to these countries to cover the cost of an international tracked service (provided by DHL).

We usually expect international deliveries to take anywhere between 10-15 working days to arrive, however, as postal delays can sometimes happen, we are unable to investigate any orders that have failed to arrive until 18 working days have elapsed from your order being placed. If this is the case then please let us know by contacting [email protected].

Please note: some countries may incur additional customs charges, which will have to be covered by the customer.


INTERNATIONAL WEIGHT RESTRICTIONS

We cannot accept orders above 1.9kgs from the following countries:

Afghanistan French Guiana Niger
Albania French Polynesia Nigeria
Algeria Gabon Norway
American Samoa Gambia Oman
Angola Georgia Pakistan
Anguilla Ghana Palau
Antigua & Barbuda Gibraltar Palestine Authority
Argentina Grenada Panama
Armenia Guadeloupe Papua - New Guinea
Aruba Guam Paraguay
Australia Guatemala Peru
Azerbaijan Guinea Phillipines
Bahamas Guyana Poland
Bahrain Haiti Puerto Rico
Bangladesh Honduras Qatar
Barbados Hungary Reunion Island
Belarus Iceland Romania
Belize India Russia
Benin Iraq Rwanda
Bermuda Israel Saipan
Bhutan Ivory Coast Samoa, West
Bolivia Jamaica Saudi Arabia
Bonaire, Saba, St Eustatius Jordan Senegal
Bosnia-Herzegovina Kazakhstan Serbia
Botswana Kenya Seychelles
Brazil Kuwait Slovak Republic
Brunei Kyrgyzstan Slovenia
Bulgaria Latvia South Africa
Burkina Faso Lebanon Sri Lanka
Burundi Lesotho St. Kitts & Nevis
Cameroon Liberia St. Lucia
Cape Verde Libya St. Maarten (NL)
Cayman Islands Liechtenstein St. Martin (FR)
Chad Lithuania St. Vincent
Chile Macedonia Suriname
Colombia Madagascar Switzerland
Congo Malawi Tanzania
Congo, Dem. Rep of Maldives Thailand
Cook Islands Mali Togo
Costa Rica Malta Tonga
Croatia Marshall Islands Trinidad & Tobago
Curacao Martinique Tunisia
Cyprus Mauritania Turkey
Czech Republic Mauritius Turks & Caicos Islands
Dijibouti Micronesia Uganda
Dominica Moldova Ukraine
Dominican Republic Mongolia United Arab Emirates
Ecuador Montenegro Uraquay
Egypt Montserrat Uzbekistan
El Salvador Morocco Vanuatua
Eritrea Mozambique Venezuela
Estonia Namibia Virgin Islands (GB & USA)
Ethiopia Nepal Wallis & Futuna
Falkland Islands New Caledonia Zambia
Fiji Nicaragua Zimbabwe

PRODUCT SHIPPING WEIGHTS

Product

Weight

Super Facialist Rose Hydrate Calming Creamy Cleanser

175

Super Facialist Rose Hydrate Brighten & Refine Facial Scrub

180

Super Facialist Rose Hydrate Miracle Makeover Facial Oil

110

Super Facialist Rose Hydrate Radiance Day Cream SPF15

100

Super Facialist Rose Hydrate Peaceful Skin Night Cream

200

Super Facialist Salicylic Acid Anti Blemish Purifying Cleansing Wash

185

Super Facialist Salicylic Acid Anti Blemish Purify & Refresh Face Scrub

180

Super Facialist Salicylic Acid Anti Blemish Pore Purifying Clay Mask

175

Super Facialist Neroli Firming Daily Brightening Cleanser

180

Super Facialist Neroli Firming Super Lift SPF 15 Day Cream

200

Super Facialist Neroli Firming Super Lift Night Cream

200

Super Facialist Neroli Firming Intense Facial Serum

60

Super Facialist Vitamin C Skin Renew Cleansing Oil

230

Super Facialist Vitamin C Gentle Daily Micro Polish Wash

145

Super Facialist Vitamin C Glow Boost Skin Serum

50

Super Facialist Vitamin C Skin Defence Daily Moisturiser

110

Super Facialist Vitamin C Dark Circles Eye Cream

40

Super Facialist Vitamin C Sleep & Reveal Night Cream

200

Super Facialist Retinol Anti-Ageing Day Cream

150

Super Facialist Retinol Anti-Ageing Night Cream

150

Super Facialist Retinol Anti-Ageing Restoring Serum

60


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