Refunds & Returns

RETURNS & EXCHANGES

We hope that you are pleased with your order. However, if for any reason you are not entirely satisfied or you otherwise wish to cancel your order, you may return any item in its original condition for a refund within 30 days from delivery.

If you need to return something please notify us immediately by emailing hello@superfacialist.com.

If you require a refund we will refund the price paid by you for the goods (excluding the initial standard delivery charge & cost of returns unless faulty) within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us within 30 working days of delivery to you or your notifying us of cancellation.

Refunds will only be made against the original credit/debit card used.

If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.

Please Note: We will not provide a full refund if goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 30 days of our notification.

DAMAGED/FAULTY/INCORRECT ITEMS

If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.

Please notify us immediately by the Contact Us page or emailing hello@superfacialist.com. To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier. Please provide photographic evidence where appropriate.

This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location.